Refund & Cancellation Policy

Effective 9 October 2026 · Merchant: Dheera Enterprises

Our products are generally customised or produced against a confirmed order. Once an order is confirmed or production, printing, design work, or procurement has started, it cannot be cancelled.

Correctly produced and delivered products are not eligible for return, exchange, or refund merely because the customer changes their mind, no longer needs the goods, entered incorrect content, supplied unsuitable artwork, or approved the design.

No refund is offered for ordinary wear, misuse, improper storage or handling, colour differences caused by displays or normal printing tolerances, or damage occurring after delivery.

If we collect a duplicate payment, cannot fulfil an order, fail to deliver it, or deliver goods that are materially different from the confirmed order, contact support promptly and do not use the goods. We will verify the order and provide the remedy required by applicable law, which may be correction, replacement, or—only where appropriate—a full or partial refund.

Any approved online-payment refund is sent through Razorpay to the original payment method. Dheera Enterprises cannot control the time taken by the customer's bank or payment network after the refund is initiated.

Nothing in this policy limits a remedy that cannot lawfully be excluded.

For help, contact support at +91 99518 22277.